Even in these difficult trading times an Outsourced Contact Centre (UK) can make sense!
This may seem unlikely (as directly employing your team cuts out a middle man), but if you factor in:
Initial and recurring recruitment cost - Agency fees - Cost of the space occupied - Initial and recurring “new person” training costs
On-going re-training costs - Direct management cost - Cost of equipment required - Salary costs during leave and illness periods
Cost of extending your opening hours or days during peak periods - Cost of downsizing in slack periods -
Senior management time caught up in all above
On-going re-training costs - Direct management cost - Cost of equipment required - Salary costs during leave and illness periods
Cost of extending your opening hours or days during peak periods - Cost of downsizing in slack periods -
Senior management time caught up in all above
Even so, there would have to be something “more” to make considering such a solution attractive. Some unique benefit, which might justify the time and effort that even a bit of research would involve.
Firstly consider that Argos, Bupa, Direct Wines, Weight-Watchers, Which? & World Vision have all reviewed these issues, and concluded the RSVP solution is exceptional enough not only to explore the options but to entrust millions of pounds worth of sales and multiple thousands of enquiry calls to us.
Secondly consider that for 22 years RSVP has been handling all its clients “blue chip” calls via teams of professional Actors and Actresses, with, clear distinct voices, developed listening skills, natural empathy, and a “free-flowing” conversational style even when a tight script is required.
Other than this direct approach letter, RSVP do not advertise. We do not take exhibition space, or belong to any clubs or associations. In the main, our new clients come from word of mouth from satisfied customers.
But don’t take my word for it. Visit our London contact centre and take a no obligation “look / listen” for yourself.
But don’t take my word for it. Visit our London contact centre and take a no obligation “look / listen” for yourself.
Even before considering a visit, why not take a look at our website www.rsvp.co.uk or send me an e-mail bryan@rsvp.co.uk and I will send you a video link so that you can get a glimpse of RSVP before you leave the office.
